Experience is the Cake… Not the Frosting
Valerie Choniuk has spent her career across the healthcare continuum, from emergency rooms and acute care hospitals to nursing homes and large medical groups. As a customer experience executive, she has learned that patient experience is not something you layer on top of clinical care. It is the care.
Latest Episodes
Landing Exceptional Experiences with Toni Land
The best solutions in healthcare rarely begin in a boardroom. They begin with the people living the work every day.
Super 16: A Story of Love, Loyalty, and Hope
Geoffrey is celebrating the Super 16 birthday of Mo, his beloved beagle and the namesake of the show. Geoff shares
There’s a Snake on My Head!
Fear changes what we hear, how we lead, and what people need from us most. Geoffrey sits down with Mindy
Experience is the Cake… Not the Frosting
Valerie Choniuk has spent her career across the healthcare continuum, from emergency rooms and acute care hospitals to nursing homes
Turning Love, Presence, and Culture into Indisputable ROI
Darlene Cunha is a nurse, transformational healthcare executive, author, and caregiver who has spent her career reconnecting healthcare leaders with
Advancing Healthcare Innovation With Michael Stamatinos
In this episode of Mo-Ments of Experience, Geoffrey Smith sits down with healthcare innovator and relationship strategist Michael Stamatinos to